Water is escaping
Tell us where the leak is, whether it is still running and whether it is affecting the rooms below. Keep people away from wet electrical fittings. If you know how to stop the water safely, do so without putting yourself at risk.
Smell gas or suspect carbon monoxide? Get to a safe place and call the National Gas Emergency Service on 0800 111 999 for mains gas. For LPG, contact your supplier’s emergency line. If there is immediate danger or serious illness, call 999. Do not use this booking form. Gas emergency guidance
Here when you need us
Plumbing emergency? Let’s get it sorted.
A leaking pipe, a toilet that won’t stop running or no heating? Speak to our team. We’ll check your location, explain the next steps and confirm the earliest available visit.
Gas Safe registered · SafeContractor approved
Emergency plumbing · North Wales & North West
A clear plan when something goes wrong
Call 01745 507102 for urgent help. Our emergency phone line is answered 24 hours a day. Tell us what has happened, whether water is still escaping and who is at the property. We will discuss availability and the call-out charge before arranging attendance.
Emergency appointments depend on your postcode, the fault and engineer availability. A request through the website is not a confirmed appointment. If a repair needs parts or further work, we explain the options and seek your approval first.
Start with your needs
What kind of urgent help do you need?
Heating or hot water has stopped
Tell us whether the problem affects heating, hot water or both, plus the boiler make and any displayed fault code. Let the team know if the property has no alternative heating or someone has additional needs.
A toilet or essential fitting has failed
Tell us if this is the property’s only toilet, whether there is an overflow and if the fixture can still be used. We will use those details when discussing urgency, the visit and any initial investigation.
A clear scope
Know what you’re arranging.
An emergency visit starts with the immediate problem. Some jobs can be resolved on that visit; others need parts, further access or a planned follow-up.
Your agreed visit or quotation
What we can include
- Discussion of the fault and location
- Confirmed call-out charge before attendance
- Investigation within the agreed visit
- Explanation of findings and next steps
Discussed before proceeding
What may need a separate price
- Replacement fittings and materials
- Further labour beyond the agreed visit
- A second visit if specific parts are needed
- Opening-up work and making good
Care in the details
Understand the work. Feel comfortable with the next step.
Have your postcode, contact number and a brief description ready. Tell us if someone at the property has additional needs. Keep clear of water near electrical equipment.
The appointment or quotation should identify the agreed work, access arrangements and any limitations. If the engineer finds something outside that scope, we explain the options and costs before additional work goes ahead.
From your first enquiry
What happens next.
A practical guide to the process, with details agreed for your property.
01
Speak to the team
Call us for a real urgent job. Describe what has happened and give a mobile number we can reach.
02
Agree the visit
We confirm whether we can attend, the expected timing and the call-out charge.
03
Assess the problem
The engineer checks the fault and discusses any immediate action and the proposed repair.
04
Approve the next step
If additional work is needed, we explain the scope and cost before proceeding.
A smoother appointment
A little preparation goes a long way.
Keep the route clear
Make safe access available to the affected fitting, boiler or pipework. Keep pets and children away from the work area.
Have the essential details ready
Your full postcode, a contact at the property and any relevant fault code help avoid delays in arranging the right response.
Tell us who approves work
If you are a tenant or agent, explain who owns the property and who has authority to approve the visit and any repairs.
Useful before your visit
A little help with the common questions.
Good to knowEmergency plumbing FAQs
Useful details before you decide. If your question is more specific, our team is happy to help.
Can you attend today?
Call us to check. We prioritise urgent problems and will confirm availability and an expected arrival window before booking.
What does an emergency call-out cost?
The charge depends on timing, location and the work needed. We explain the call-out charge before attendance and quote separately for additional parts or work.
Is a gas leak a plumbing booking?
No. For a suspected mains-gas escape, call the National Gas Emergency Service on 0800 111 999 from a safe place. Do not wait for a website reply.
Will my online request send an engineer automatically?
No. Your online request is saved in the office inbox for review. It does not dispatch an engineer. For urgent plumbing or heating help, call the team to confirm availability and charges.
Can you give an exact arrival time?
We discuss an expected arrival window after reviewing the job and availability. Travel and preceding emergency work can affect timing, so a website enquiry is not an arrival guarantee.
Will the call-out fee cover every repair?
Only the work and time agreed for that visit. A fault may need replacement parts, more labour or a return visit. We explain those costs before further work is approved.
What if the leak is behind tiles or under the floor?
The engineer will explain the access needed to investigate it. Opening-up and reinstatement need to be agreed, and damage or defects may only become visible once access is available.
Keep exploring
The next useful place to look.
A closer look
Find the help that fits your job.
North Wales & the North West
Arrange emergency plumbing in your area
Our Kinmel Bay team reviews the full postcode, job and availability before confirming attendance.