Identify the appliances
Tell us which landlord-provided gas appliances and flues are relevant to the property, rather than assuming the appointment is only about the boiler. Appliance type and fuel must match the engineer’s competence.
Keep your records in order
Gas safety, without the last-minute rush.
Arrange your landlord gas safety check with a clear appointment and a digital record. One property or several, we make the process straightforward.
Gas Safe registered · SafeContractor approved
Landlord gas safety · North Wales & North West
The right check, with the right record
Tell us the property address, the gas appliances included and the best contact for access. We can discuss combining a boiler service and gas safety check in the same visit, while keeping their separate purposes clear.
Landlords must arrange the required gas safety checks annually, retain the record and provide copies to tenants within the relevant timescales. Where an issue is found, we explain the result and quote separately for any remedial work. A safety check does not automatically include repairs.
Start with your needs
A better-organised gas safety appointment
Arrange authorised access
Give the tenant or authorised access contact enough information to prepare. Explain whether the appointment also includes a boiler service, and flag any access or communication needs before the visit.
Plan for the outcome
A record may identify defects requiring action. Agree who can authorise remedial work and how the result should be sent to the landlord or agent. A check does not promise that an appliance will pass.
A clear scope
Know what you’re arranging.
The gas safety check and routine boiler servicing serve different purposes. Booking both together can be convenient, but the scope and records remain distinct.
Your agreed visit or quotation
What we can include
- The agreed domestic gas safety check
- Relevant gas safety record
- Explanation of findings
- Report of access or safety issues
Discussed before proceeding
What may need a separate price
- Routine servicing unless also booked
- Remedial repairs and replacement parts
- Additional appliances outside the booking
- Repeat visits where separately required
Care in the details
Understand the work. Feel comfortable with the next step.
Send a property list, due dates and your authorisation process. We can discuss grouping appointments and agreeing how certificates, access issues and repairs are reported.
The appointment or quotation should identify the agreed work, access arrangements and any limitations. If the engineer finds something outside that scope, we explain the options and costs before additional work goes ahead.
From your first enquiry
What happens next.
A practical guide to the process, with details agreed for your property.
01
Set the property details
Provide address, appliance list, current due date and contact information.
02
Agree tenant access
Confirm how entry is arranged and who can approve work.
03
Carry out the check
The engineer completes the relevant checks and explains findings.
04
Retain and share the record
Keep the record and meet the applicable tenant-copy requirements.
A smoother appointment
A little preparation goes a long way.
Send an accurate appliance list
A boiler-only enquiry can be unsuitable if the property has other landlord-provided gas appliances requiring a check.
Flag any known defects
Report faults or concerns in advance. A safety appointment is not a reason to postpone attention to an appliance believed to be unsafe.
Have an approval route
Decide who the engineer should contact if a repair is recommended. This is particularly useful when the owner and agent are different people.
Keep the right gas safety records
Landlords should keep the gas safety record for at least two years, give existing tenants a copy within 28 days and give new tenants a copy before they move in. Arranging a boiler service alone does not replace the required safety check.
Read the HSE landlord gas safety guidance for the full responsibilities, timing and access requirements.
Good to knowLandlord gas safety FAQs
Useful details before you decide. If your question is more specific, our team is happy to help.
Is a boiler service also a CP12?
No. A service and landlord gas safety check are different. Ask for both when booking if you need both records.
What if an appliance has a safety issue?
The engineer will explain the findings and follow the appropriate safety procedure. Remedial work is separately agreed; a successful result cannot be guaranteed in advance.
Can you coordinate with my tenant?
Yes, once you provide authorised contact and access details. The appointment must be agreed; a website request alone does not secure access.
Can the check be arranged before the existing due date?
There are circumstances where an annual check can be completed up to two months early while retaining the original deadline. Check the HSE guidance and the property’s records before relying on that arrangement.
Does a CP12 cover the whole property’s maintenance?
No. A gas safety record is not a general property condition report and does not replace ongoing maintenance or other responsibilities.
What if the tenant cannot provide access?
Tell the team promptly so another arrangement can be discussed. Landlords should retain evidence of reasonable access attempts; forced entry is not an acceptable default.
Can you send the record to an agent?
Yes, when the authorised recipient and contact details are agreed. The landlord or agent remains responsible for distributing and retaining the records as required.
Keep exploring
The next useful place to look.
North Wales & the North West
Arrange landlord gas safety in your area
Our Kinmel Bay team reviews the full postcode, job and availability before confirming attendance.